Dealing with difficult people is an opportunity for personal development and behavioral insights. You can't change them but you can change your reaction to them and then your interactions with them will result in more positive experiences.

In every industry as well as our personal lives, we encounter these difficult people who can create havoc in our environments. We need specific techniques to take control of our businesses and our lives by understanding how to deal with them. By looking at the four communication styles and the three choices we have in response to difficult people, we can create and maintain healthy relationships.
Program Topic: Dealing with Difficult People
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